A ticketing system is the most widespread correspondence medium that hosting providers offer to their customers. It is usually part of the billing account and is the very best way to tackle a problem that requires a certain period of time to examine or that has to be escalated to a server admin. In this way, all comments provided by either side will be kept in the very same location in case someone else wants to work on the issue at hand and the info in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, which means that you’ll need to log in and out of at least 2 accounts to complete a given procedure or to reach the company’s help desk team. If you desire to administer a number of domains and each one of them is hosted in a different account, you’ll have to use an even larger number of accounts simultaneously. Additionally, it can take a considerable length of time for the hosting provider to answer your ticket.
Integrated Ticketing System in Cloud Website Hosting
The ticketing system that we are using for our cloud website hosting is not separate from the hosting account. It is an integral part of our fully featured Hepsia hosting Control Panel and you will be able to visit it whenever you wish with just a few mouse clicks, without logging out of your hosting account. The ticketing system offers a quick-search field, so you can find de facto any ticket that you’ve opened in the past, if you need it. Besides, you can see knowledge base articles that belong to different problem categories, which you can select, so you can discover how to deal with a particular problem even before you actually open a ticket. The ticket response time is no more than sixty minutes, which goes to say that you can obtain timely assistance at any given moment and if our customer support team suggests that you do something in your hosting account, you can do it instantly without leaving the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is more efficient to manage everything in one place, so we have implemented a support ticket system into the in-house developed Hepsia hosting Control Panel, which is available with every semi-dedicated server package. This will allow you to manage the communication with our tech support staff together with your content, which implies that you will not need to memorize one more login name for a separate system. You’ll be able to submit a new ticket or to track down the status of an old one with less than a couple of clicks of the mouse while you are browsing the content within your semi-dedicated account. Besides, you can go through older tickets using an intelligent search option or take a look at applicable help articles, which contain solutions to commonly faced challenges. The built-in trouble ticket system is strictly monitored 24/7 with the maximum ticket response time being just 60 minutes, so there will always be somebody to assist you.