A ticketing system is the most widespread correspondence medium that hosting providers offer to their customers. It is usually part of the billing account and is the very best way to tackle a problem that requires a certain period of time to examine or that has to be escalated to a server admin. In this way, all comments provided by either side will be kept in the very same location in case someone else wants to work on the issue at hand and the info in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, which means that you’ll need to log in and out of at least 2 accounts to complete a given procedure or to reach the company’s help desk team. If you desire to administer a number of domains and each one of them is hosted in a different account, you’ll have to use an even larger number of accounts simultaneously. Additionally, it can take a considerable length of time for the hosting provider to answer your ticket.