One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does that mean and how exactly does it improve user experience?
If you ever have any inquiries connected with your hosting account or you experience a problem with your sites, you’ll need to get in touch with the hosting provider’s help desk support team. It may not make any difference how fast they’ll respond if you’ve got a question of a generic nature, but an issue like a bungled web app update, for example, may lead to your website becoming broken or unavailable online. And the longer you wait for the support team to lend you a helping hand, the longer the website will be inoperative. In case you offer goods or services online, any outage will negatively influence your website and you can lose existing or potential clients. Many hosting providers, particularly resellers, answer trouble tickets and e-mails within twenty four hours, but in the digital world this is far too long, as clients will scarcely ever return to a site that’s not functioning properly over lengthy intervals.
One-Hour Response Guarantee in Cloud Website Hosting
Our guaranteed maximum reaction time for any technical support ticket that you submit or any email that you send is just one hour, even if you contact us on weekends and national holidays. Irrespective of the nature of your enquiry or issue, we’ll help you out instantaneously and will provide you with the required info to solve any problem with your sites. The actual response time commonly doesn’t surpass 15-20 minutes, so you can just forget about waiting around for hours and hours on end to get an issue resolved or what is even worse – waiting a whole day only to get an answer that more info is needed while nothing’s solved. We will assist you in a timely fashion since we know how expensive time can be in the dynamic online realm. The sixty-minute response guarantee applies to any billing or technical inquiry that you may have in regard to our cloud website hosting
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server
plan from our company, you can take full advantage of our extra-fast support service. You will receive a response to any support ticket submitted via the hosting Control Panel or email sent to our tech and customer support team in less than one hour. The response time is guaranteed and it applies regardless of the issue – technical or billing. Often, it takes significantly less time to explore and fix a problem. We’ll supply you with more information if the solution involves something that should be done on your end. In case you touch base with us during weekends or official holidays, the response time will be precisely the same and given that our support staff is available 24-7-365, you’ll get swift assistance for practically any technical, billing or general issue regardless of what time it is.