Learn what phone support includes in the web hosting world.
If you've ever had a cloud website hosting account in the past or you have dealt with any other kind of online service, you are probably aware from personal experience that for a lot of things it is better to speak with a live person on the telephone than to exchange tickets or e-mail messages. In order to learn more about a service before you decide to buy it or in case something small-scale needs to be made, for example, it is really far easier and faster to do it live. When you can seek the advice of representatives over the phone, it is also very likely that you're using the services of a real hosting provider, not just a reseller. The level of support that you will get on the phone differs between different companies - from general matters to experienced tech support. Typically the majority of providers will offer you pre-sales assistance and first level phone support, while more complicated technical issues are resolved through email or tickets.
Phone Support in Cloud Website Hosting
As we have live telephone support 14 hrs every day, you're able to get in touch with us and consult with one of our customer support agents to get more info about the cloud website hosting
that we offer and make sure that our servers match the system requirements for your web sites before purchasing anything. For your convenience, we now have phone numbers on three continents so that you can call the one closer to you - in the USA, the UK or Australia. In case you're already a customer, you will be able to phone us about general and billing matters, or even about some tech issues. If the problem is strictly technical or it requires longer time to handle, you will have to go through our ticketing system, that will allow both you and our technical support team to keep track of the information given by both sides.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server
packages that we provide feature real-time phone support for fourteen hours a day. In case you hesitate which plan is appropriate for your web sites, you would like to learn more about the package's specifications or you need any other kind of info on our services, you will be able to call any of the local numbers that we have in the United States of America, Great Britain and Australia and our support agents will help you. In case you currently own an account, you'll be able to get in touch with us about general and sales matters, although we're usually able to assist with many tech issues as well. For strictly technical problems you'll need to employ our integrated ticketing system where the conversation between you and our tech support crew will be in one place, which is the better option in case your trouble requires longer time to be solved or it needs to be escalated to our sysadmins.