24/7 Customer Support
Read more about customer support and why it's hard to find an website hosting provider that can offer top-class support.
Being able to contact your cloud website hosting provider if you have any kind of questions or encounter any difficulties is important and how fast they will respond and take action is crucial, particularly if your web site is business-oriented, as longer downtime could mean losing potential customers. The support options are also a quick way to recognize genuine suppliers from resellers. The second in most cases reply only to emails or support tickets and you may have to wait for a whole day or maybe more in order to get a reply. In case the issue requires several responses, you will end up losing a few days to have a basic problem solved. Using the services of a genuine and reliable website hosting company, you should be in a position to connect with the support team at any time and receive a timely reply no matter what the problem or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Cloud Website Hosting
We acknowledge the significance of getting assistance without delay, so our cloud website hosting
services come with 24/7 technical support as well as several ways of communication. If you do not have an account yet, you can easily give us a call or use our live chat and chat with a live representative, in order to learn more about our services or check if our servers meet the system requirements for your websites. In this way, you won't end up ordering a service that you cannot use effectively. In case you already have your account with us, you can open a support ticket in the Hepsia hosting Control Panel if the issue is strictly technical or it needs additional analysis. In contrast to the vast majority of suppliers that you can find today, we respond to all of the tickets within 1 hour, so you won't need to wait for a whole day. Our support services are accessible round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
You are able to try our support services even before you aquire a semi-dedicated server
account from our company as we have telephone and online chat support for pre-sales, billing and basic queries. Our agents can assist you to find the ideal package or provide you with details about our servers, to verify if the system requirements for your web sites are met. If you are a current client, you will also be able to contact us via e-mail or via our ticketing system, that is accessible from the Hepsia hosting Control Panel. We warrant that if you employ these 2 ways of communication, you'll receive a reply within less than 1 hour and that’s 24/7, which includes weekends and official holidays. In case you have used the website hosting services of other companies, even large ones, you are able to compare the response time as it often takes a whole day for them to address a support ticket.
24/7 Customer Support in VPS Servers
In case you've got a Virtual Private Server from us, you can contact us 24/7 for any kind of server-related issue or forany difficulties and questions regarding the pre-installed software your server is equipped with. In case you haven't purchased your VPS server
plan yet, you are able to learn more about our services by giving us a telephone call or via the live chat service. For more tech issues, you can send an email message or open a support ticket via your billing Control Panel and you'll receive support within less than 1 hour no matter the time of the day, even on holidays and weekends. The typical response time usually does not extend past half an hour. In case you'd like to have assistance for third-party software, you will be able to reap the benefits of the Managed Services upgrade that you can include to each and every VPS package and our administrators will assist you with any installation or troubleshooting issue you have experienced.
24/7 Customer Support in Dedicated Servers
If you get a dedicated server
through our company, you can get in touch with us at any time using several channels and the maximum time that you'll need to wait for a response is approximately one hour, which means that you can forget about waiting a whole day. Our customer and tech support service is available 24/7 regardless of whether it's a holiday or a weekend and we can assist you with anything related to the apps which are pre-installed on the server. To get in touch with us about a tech issue, you are able to open a ticket through the Help section of your billing Control Panel or you could send us an e-mail. If you have any kind of basic questions or you would like to know more about our website hosting solutions before you order, you can employ our live chat or you could call one of the local phone numbers that we have in various countries around the world. If you need support for third-party software that you are unable to deploy or manage properly, you will be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.