Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We supply a 1–hour reply warranty with all our cloud website hosting packages, meaning that each individual support request you submit will be reacted to in less than sixty minutes maximum. Our support team members have been qualified to rapidly remedy any issue and to supply you with detailed advice on any issue that you possibly have.

  • Top quality support service

  • A Top–quality Support Service

  • Get in touch with us every time needed. Our staff of specialists is going to be on the web for you 24x7x365 to respond to all of your questions and to resolve any problem that you may have. You will be able to post a customer assistance ticket from the Provident Host Site Control Panel or send us an e–mail message at any time. Furthermore, on business days, you could phone us or make use of the online chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • Provident Host’s Control Panel supplies a substantial know–how base which is included in all areas. In each area, you will find a Help control key that will load for you a group of step–by–step tutorials on how to take advantage of a selected option or conduct a certain action. Furthermore, we have prepared short training video tutorials so that you could get a better idea of the Control Panel’s interface.