Customer Support Channels
A 60–Minute Response Guarantee
We provide a one–hour response warranty for every trouble ticket or e–mail that you send to the client care team. We will speedily reply to all general queries and forward the case to our server administrators if any further assistance is needed. If you make use of the Optional Admin Services package, we will carry out any of the included server management services at a time that has been discussed with you upfront.
An Excellent Customer Support Service
We will be at your disposal 24x7 to answer any enquiries that you may have connected with our Site Control Panel or any of the apps that we have pre–installed for you on the server. If you also require assistance handling server administration procedures, you can take a look at our Optional Admin Services package, which includes data backup hard drive space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and software installation services
An Intuitive Help Area
Our Site Control Panel was installed by default for every dedicated server. Among its functionalities is a rather convenient integrated knowledge base that will guide you step by step on all the tasks that you can perform. Most of the instructional articles have video versions which demonstrate all the actions that you can carry out in a very illustrative way. You will find all the instructional articles and the video tutorials in the upper right corner of each section of the hosting Site Control Panel.