Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • You’ll find almost all the answers to your questions in the intuitive Help Center built into our Site Control Panel. It boasts a detailed knowledge base with frequently asked questions and in–depth educational articles contributed by our experienced client support team.

  • Top quality support service

  • Video Tutorials

  • For users who’d like to find out how to troubleshoot a commonly experienced problem by watching an educational video clip, we’ve added a selection of video tutorials to our Site Control Panel. All the how–to video clips are brief and simple to understand. They offer you visual presentations of various web site administration techniques.

  • Intuitive help center

  • A One–Hour Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24/7/365 technical support service and come with a 1–hour ticket response time guarantee. Our expert technical support engineers will be available 7 days a week and will settle any issue that you may have within less than 60 minutes after the ticket submission. Normally, an answer will be given to you in less than 20 minutes.