Assistance Channels

  • 1 hour ticket response time
  • A one hour Ticket Resolution Warranty

  • Our technical assistance Dept is online 24x7 to handle all of your service needs. Every ticket you send out to us will be solved within up to 1 hour. If your situation requires the aid of an administrator, we will forward the ticket to the person in charge and will notify you that the situation is under control.

  • Top quality support service
  • Expert Tech Assist Service

  • We deliver 24/7/365 client help by using a turbo–fast ticketing system incorporated into your Control Panel. You can e–mail us whenever you want about any of the software packages that come installed in advance on the virtual server, which include the chosen Operating System, the server administration panel and our in–house produced Site Control Panel.

  • Intuitive help center
  • A Descriptive Help Zone

  • An extensive and regularly updated article base is incorporated into our custom–built Site Control Panel. It offers quick tips on how to perform all of the main site supervision duties. The Help zone includes detailed how to articles and step by step video guides. You can reach the Help section by clicking the Help or Video buttons in the top right side of each Control Panel section.